These Terms govern your use of services provided by Preventive Health Institute (PHI) Ghana and the PatientCareLinks platform. By using our services, you agree to these Terms.

1. Nature of Services

PHI provides preventive, personalized, and digital healthcare services, including physical consultations, bedside diagnostics, virtual consultations, and access to PatientCareLinks. Services are delivered by qualified healthcare professionals and are not a substitute for emergency medical care.

2. Not for Emergencies

Do not use PHI or PatientCareLinks for medical emergencies. In an emergency, call your local emergency number or go to the nearest hospital immediately.

3. Your Responsibilities

• Provide accurate, complete, and current information about your health and identity.
• Follow clinical advice and attend recommended follow-ups.
• Keep your PatientCareLinks account credentials secure and do not share them.
• Use the platform only for lawful purposes.

4. Virtual Care via PatientCareLinks

Virtual consultations are conducted through PatientCareLinks. Where clinically appropriate, we may recommend an in-person visit, additional diagnostics, or referral. You understand that virtual care has limitations compared to in-person assessment.

5. Payments & Fees

Fees for consultations, diagnostics, and products are communicated before service delivery. Payment terms, where applicable, will be presented at the point of booking or purchase.

6. Intellectual Property

All content on PHI websites and PatientCareLinks — including text, graphics, logos, and software — is owned by PHI or its licensors and is protected by applicable intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, PHI is not liable for indirect, incidental, or consequential damages arising from your use of our services, except where such limitation is prohibited by law.

8. Privacy

Our handling of your personal and health information is described in our Privacy Policy, which forms part of these Terms.

9. Changes to Services and Terms

We may update our services and these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of Ghana.

11. Contact

For questions about these Terms:
Email: preventivehealthinstitute@gmail.com
Phone: +233 20 872 0347