Preventive Health Institute (PHI) Ghana and its digital platform PatientCareLinks are committed to protecting your privacy. This policy explains what we collect, why we collect it, and how we safeguard it.

1. Information We Collect

We may collect the following categories of information:

• Identity & Contact Data: name, date of birth, phone number, email address, and address.
• Health Data: clinical history, symptoms, vital signs, laboratory results, imaging findings, and other data you share during consultations or through PatientCareLinks.
• Technical Data: IP address, browser type, device information, and usage data on our websites and apps.
• Communication Data: messages, forms, and correspondence with PHI.

2. How We Use Your Information

• To deliver clinical, preventive, and virtual care through PHI and PatientCareLinks.
• To maintain continuity of care and build your individual health trajectory over time.
• To send appointment reminders, health education, and service updates (with your consent where required).
• To improve our services, conduct quality assurance, and support internal research in de-identified form.
• To comply with legal, regulatory, and professional obligations.

3. Legal Basis

We process personal and health data on the basis of your consent, the provision of healthcare services, compliance with legal obligations, and our legitimate interest in operating and improving PHI and PatientCareLinks. Health data is treated as sensitive and handled under stricter controls.

4. Sharing of Information

We do not sell your personal or health data. We may share data with:

• Clinicians and care team members directly involved in your care.
• Trusted service providers (e.g., hosting, communications) bound by confidentiality and data protection agreements.
• Regulators, courts, or law enforcement where required by law.

5. Data Security

We apply technical and organizational safeguards including access controls, encryption in transit, audit logging, and staff confidentiality obligations. No system is perfectly secure, but we work continuously to protect your data.

6. Data Retention

Clinical records are retained in line with medical record-keeping requirements in Ghana. Other data is retained only as long as necessary for the purposes described here or as required by law.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal and health data we hold about you.
• Request correction of inaccurate data.
• Request deletion where legally permitted.
• Withdraw consent for optional communications.
• Lodge a complaint with the relevant data protection authority.

8. Cookies & Analytics

Our websites and PatientCareLinks may use cookies and similar technologies to maintain sessions, remember preferences, and measure usage. You can control cookies through your browser settings.

9. Children's Privacy

Services to minors are provided with the involvement of a parent or guardian, consistent with applicable law.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be announced on our websites and, where appropriate, via PatientCareLinks.

11. Contact Us

Questions about this policy or your data?
Email: preventivehealthinstitute@gmail.com
Phone: +233 20 872 0347
Address: J 158/1 Coco Beach TN Estates Area, Accra, Ghana